Frequently Asked Questions
- What is lattiss.com?
For consumers, Lattiss helps you find a local business, and make
an appointment. You can change your appointment at any time day or
night (of course, you need to give the business time to
accommodate your change). For businesses and organizations,
Lattiss provides a web presence, plus an electronic calendar and
appointment book for your Internet-savvy clients.
- How do I sign up?
Registration is free. Simply click on the
Sign Up as Member link near the
top right of the page.
- How do I register my
business (or organization)?
Registration is free. Click on the Register Your Business
button on the Lattiss home page.
- Do I need to install any
special software?
No. Lattiss is a hosted service. All you need is a supported web browser.
- Can I access
my calendar from a different computer?
Yes. Lattiss is a hosted service. You can access your calendar
from any computer that has an Internet connection and a web browser.
- Which web browsers do you
support?
We currently support Internet Explorer 6, Internet Explorer 7,
Mozilla Firefox 2.x, Firefox 3.x and Safari 3.1.
- Why does your site feel slow with Firefox?
The browser cache may have been accidently turned off. We have
observed a number of visitors using Firefox that have their browser
cache turned off. Type about:config into the Firefox address
box (where you normally enter web addresses),
and scroll down to the entries browser.cache.disk.enable
and browser.cache.memory.enable. If the values are false,
your browser cache is turned off. To turn it back on, double
click on the entry to toggle its value to true.
- Will other people see my
appointments?
No. Only you and the service provider will be able to see your
appointments. To everyone else, your appointment will appear as
unavailable time (or available time depending on the number of
customers the business can accommodate at the same time).
- I am a business owner. What
about telephone or walk-in appointments?
You can record the appointment in your Lattiss appointment book.
Simply open up your business' calendar and click on the start time.
The appointment page will have a special field where you can
record the appointment.
- I am a business owner with several
employees. Can they each have their own calendars?
Yes. Login as the owner and go to the staff page of your business.
You will see an "Add New Staff" button.
Each staff member has his/her own calendar.
- I am a business owner. What
is the difference between Lattiss and Google calendar?
Google calendar is a fine personal calendar, but it is not
a business appointment book. With Google calendar, you have to
either make all your appointments private, let a list of
gmail accounts view the appointments, or expose your customers'
appointments to the public. As a business, you want your customers
to be able to view their own appointments, but not those of other
customers. You cannot do this in Google calendar. Also, your
customers will need gmail accounts in order to view your calendar.
Lattiss lets your customers view and reschedule their own
appointments, but they cannot view other customers' appointments.
Your customers do not need a Lattiss account in order to book an
appointment with you.
